Advising Municipalities & Utilities For Over 20 Years
UPN Industry Training & Networking Groups
UPN has trained and certified over 800 professionals representing cities, municipalities and utilities from all five major continents. Check back frequently for an update on our latest workshops and by-invitation-only networking groups.
In-Person UPN Training Workshops and Events:
How to Select and Implement a CRM for Your 311 Boston, MA
Best and Worst Practices in Selecting and Implementing "Customer Experience Technologies" Chattanooga, TN
Water/Wastewater Customer Service Consortium Summer Workshop Nashville, TN
Selecting and Implementing Your Billing and CRM Systems
Two Day Training Session with case studies and lessons learned, good and bad, from 5 recent projects. Burlington, MA
10 No-Cost Strategies You Can Implement Now to Quickly Optimize Customer Service, Billing and Revenues S. Pasadena, FL
CRM Best Practices Workshop St. Petersburg, FL
C&I Call Center and CRM Customer Experience Workshop CT Light and Power Headquarters Hartford, CT
Connecticut Section AWWA Annual Conference "Best Practices in CRM/CIS Technology Selection and Implementation" Newport, RI
Energy Efficiency Peer Group Workshop Austin Energy Headquarters Austin, TX
3rd Annual AMI/Smartgrid Peer Group hosted at Southern California Edison Offices City of Industry, CA
5th Annual C&I Call Centers Best Practices Summit Hosted at Duke Energy Offices Charlotte, NC Best Practices in Selecting and Implementing Technologies to Optimize Customer Experience St. Petersburg, FL
Annual Best Practices in Billing, CIS/CRM and Customer Care Workshop: Utility & Municipality Awards for CIS/CRM Excellence St. Petersburg, FL
Advanced Metering and Customer Care Initiatives in Europe Milan, Italy
UPN's Fourth Annual Call Center Summit (The First and Premiere Special Interest Group Created For and Run By Utility & Municipal Call Center Managers) Atlanta, GA USA
9th Annual Large Energy Users Summit sponsored by Austin Energy and CPS Energy Austin Energy Headquarters Austin, TX USA
Online CX Training and 311 Certification
Propel your 311, government agency or utility to the next level with our reasonably-priced & objective training based on our staff's award-winning experience training and certifying hundreds of government agencies and utilities representing all five major continents.
Take 3 courses & earn prestigious certification status; get your staff trained & become a Nationally Certified 311 or Certified Government Contact Center.
Contact us for significant discount pricing for govt. and utility employees!